Prepare Your Team For the Xperience Economy
The X Factor Institute offers an innovative and effective way to prepare front-line service providers and their leaders for the shift from service providers to Xperience providers! Successful participants earn a QCXL-Qualified Customer Xperience Leader or QCXP-Qualified Customer Xperience Provider designation.
The X Factor Institute
X FACTOR INSTITUTE prepares front-line employees and their leaders for the shift from being service providers to experience providers! Our team provides organizations a Customer Xperience (CX) improvement process or journey to include training, accountability, certification and ongoing learning and reinforcement tools. Successful participants earn their Qualified Customer Xperience Leader (QCXL) or Qualified Customer Xperience Professional (QCXP) designation.
The Xperience Economy
You have heard the old saying, “if you always do what you always did, you will always get what you always got.” That is no longer true! You should do more than you have always done just to keep up with the ever-changing business world. And companies should continually reevaluate themselves to truly differentiate from their competition. We have gone from the Industrial Economy to the Service Economy and we are now transitioning to the Xperience Economy.
The Xperience Difference
Are Your Employees Ready?
What Our Clients Have to Say
“The excitement and enthusiasm from our staff have inspired our team to take customer experiences to the next level, with the goal of differentiating ourselves. This journey is proving to be both fun and a worthwhile business endeavor.”
— Kenny Nairn, COO/Executive VP CGM Club Services, LLC
1. Report Your 30 Day Goal - QCXL and QCXP
If you have finished your 30-day goal, then report your completed goal
2. Maintain Your QCXL or QCXP
As a QCXL or QCXP, demonstrate continuous education and improvement by certifying each year.
Don’t forget – to maintain your QCXL or QCXP, you must earn 50 recertification points each year.