Goal Setting Examples
Effective goals are SMART
Specific, Measureable, Attainable, Relevant, Time-Bound
Wow! it's been a month since you participated in an X Factor workshop. We can't wait to see what you did to complete your goal. Read the Goal examples below, then add your goals using the form on this page.
Sample Goal 1
Specific: Is aware of the physical environment and ensures that it is sending a positive message. Example: A litter-free environment
Measureable: I will provide at least two examples of how I modeled the behavior and how the guest reacted.
Attainable: Yes
Relevant: Yes
Timing: 30 Days
My Goal Report (After the 30 days): Three specific examples: 1) I picked up litter in the parking log each day when arriving at work. 2) I checked the front door each day for clean glass and either cleaned it myself or reported it each time it was dirty. 3) Several days I reported peeling paint in noticieable guest areas to the maintenance department.
Sample Goal 2
Specific: I will display “on stage” behaviors each day.
Measureable: I will rate myself at the end of each day by indicating the percentage of time I displayed “on stage” behaviors. Goal: Average of 90% for the 30 days. I will also provide a specific example at the end of the 30 days.
Attainable: Yes
Relevant: Yes
Timing: 30 Days
My Goal Report (After the 30 days): I displayed “on stage” behavior about 93% of the time. I tried hard not to socialize with fellow workers, but instead, I looked for opportunities to engage guests. Example: One day I was chatting with a fellow worker about a game the night before when I spotted a family. I immediately cut the conversation short to approach the guests, welcome them and ask about their day at a local theme park (their child was carrying a balloon.)
Sample Goal 3
Specific: I will make sure that each of my actions support the concept of our brand by making guests feel special and valued.
Measureable: I will provide at least three specific examples at the end of the 30 days.
Attainable: Yes
Relevant: Yes
Timing: 30 Days
My Goal Report (After the 30 days): Three specific examples:
I made a special effort to use guests names whenever possible and I saw how it delights them.
I made a special effort to thank every guest as they were leaving and ask about their visit.
One day I noticed a fussy child while the Mom was trying to handle some business. I grabbed a piece of paper, made a paper airplane and flew it in the child’s direction. It got his
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