X FACTOR INSTITUTE prepares front-line employees and their leaders for the shift from being service providers to experience providers! Our team provides organizations a Customer Xperience (CX) improvement process or journey to include training, accountability, certification and ongoing learning and reinforcement tools. Successful participants earn their Qualified Customer Xperience Leader (QCXL) or Qualified Customer Xperience Professional (QCXP) designation.
You have heard the old saying, “if you always do what you always did, you will always get what you always got.” That is no longer true! You should do more than you have always done just to keep up with the ever-changing business world. And companies should continually reevaluate themselves to truly differentiate from their competition. We have gone from the Industrial Economy to the Service Economy and we are now transitioning to the Xperience Economy.
The Qualified Customer Xperience Leader (QCXL) Certification and "Leading the Xperience Factor" Workshop
It starts at the top! For any improvement process to be successful, leaders must understand the new approach, be personally engaged in fostering success with each employee and ‘lead the way’ to a Customer Xperience (CX) culture. This 6–8 hour workshop includes the following:
The Qualified Customer Xperience Professional (QCXP) Certification and the "Xperience Factor" Workshop
Front-line service providers attend a 4-hour workshop where they will: