The X Factor Institute offers an innovative and effective way to prepare front-line service providers and their leaders for the shift from service providers to Xperience providers! Successful participants earn a QCXL-Qualified Customer Xperience Leader or QCXP-Qualified Customer Xperience Provider designation.
The excitement and enthusiasm from our staff have inspired our team to take customer experiences to the next level, with the goal of differentiating ourselves. This journey is proving to be both fun and a worthwhile business endeavor.
CGM Club Services, LLC
The Xperience Difference
The Industry Experts Behind this Innovative Training Experience
Meet Donna Long and Valerie Oberle, Chief Champions of the X Factor Institute. Their careers and experience have uniquely prepared them to develop and lead this powerful and timely approach to creating Customer Xperiences (CXs).