Donna’s training career started with Hyatt Hotels, then moved to the world-recognized Walt Disney World Resort® where she spent 15 years, including 1 1/2 years at Tokyo Disneyland. She managed HR/Training departments for both Hyatt and Disney, as well as leading a customer service department at the Disney telecommunications company. She is President of Learning Journey, Inc., which she started in 1989 and Chief Executive Champion of X Factor Institute, started in 2013 and a division of Learning Journey, Inc.
Donna achieved her CSP (Certified Speaking Professional through the National Speaker’s Association) and was among the first (making her a CPLP Pilot Pioneer) to earn the Certified Professional in Learning and Performance designation (through the Association for Talent Development). She held both of these designations until recently when she semi-retired from the speaking and training fields.
She is co-author of the books, Rock Your Way To Happiness and JukeBox Journey To Success. She has written four other books and produced eight training video programs on topics like customer service, emotional intelligence, telephone skills, and diversity.
Donna has received numerous awards for leadership and community service including Small Business of the Year in Osceola County, Florida and the Lifetime Achievement Award from the National Speaker’s Association, Central Florida. She has served on the following Osceola County boards: Council on Aging, Annual Charity Ball, Chamber of Commerce (Small Business Council Chair) and United Way (Education Chair).
Donna has served as adjunct faculty at University of South Florida; Daytona State College; Valencia College; State College of Florida, Manatee; and St. Johns River State College.
Thousands of participants from hundreds of private and public sector organizations have attended Donna’s interactive sessions and participants rave about her ability to make learning fun and meaningful!
Donna lives in New Port Richey, Florida with her husband, Bruce Long a retired Walt Disney Imagineering executive and partner with Learning Journey, Inc.